Try the following steps to help narrow down the source of the problem. You can usually tell when they’re ready by looking at the status lights on the two devices.Ĭonnection problems can be due to a variety of reasons-problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (ISP). Wait a few minutes for the modem and router to fully power on. Plug your router back into the power source. Plug the modem back into the power source. If you had to remove the battery from the modem, put it back in. If you unplug the modem and lights stay on, remove the battery from the modem. Unplug the power cable for the modem from the power source. Unplug the power cable for the router from the power source. ( Note: If you have a cable modem/Wi-Fi router combo device, you only need to follow the steps for the single device.) The steps you take to restart your modem and router can vary, but here are the general steps. When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. This helps create a new connection to your internet service provider (ISP). Under Change your network settings, select Network troubleshooter.įollow the steps in the troubleshooter, and see if that fixes the problem. Select the Start button > Settings > Network & Internet > Status. The Network troubleshooter can help diagnose and fix common connection problems.
(An indicator light usually shows when it's on.) Make sure the physical Wi‑Fi switch on your laptop is turned on. To learn more about the differences between 2.4 GHz networks and 5 GHz networks, check out Wi-Fi problems and your home layout. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a 5 GHz network, try connecting to the other network. These will appear as separate networks in the list of available Wi-Fi networks. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz.
Try connecting to a network on a different frequency band. If it says Connected underneath the network name, select Disconnect, wait a moment, and then select Connect again. If it does, select the Wi-Fi network, and they try to connect to it. Also, make sure Airplane mode is turned off.Īfterwards, see if a Wi-Fi network you recognize and trust appears in the list of networks. Select the "No internet connection" icon on the right side of the taskbar, and make sure Wi-Fi is turned on. Try these things first to help you fix or narrow down the connection problem.
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