We apologize for your frustration, and the inconvenience this has caused you. I was a huge supporter of their device early on, but now I go out of my way in advising people in my business community to seek other scanning options for their businesses as they will be very unsatisfied with the service they receive from Neat. I tried to give them literally 20 or more attempts to reconcile this with me and they failed me for the last time. Their incompetence on this matter was either gross negligence or borderline fraudulent.
Neatdesk for mac review professional#
I am a business executive and the amount of time I have spent on this issue, is not about the money, but the principle of doing the right thing by your long time customers and just generally running a responsive and professional organization.Īlthough I like the scanner, I will NEVER purchase from them again as they cannot support their product or their customers. To top it all off, they actually had the nerve the next month to send me a notice that there was a problem charging my card!!! I then attempted to call the person referenced on the email from their credit group thinking I could get through to someone and we could work through the credit card dispute and put this behind us once and for all, but guess what, they never returned my call either.
I instructed my credit card that this is now considered fraudulent from my perspective and they did not have any further authorization to charge my card. Well, unfortunately, not to my surprise, they CONTINUED billing me and it escalated to me finally reaching out to my credit card company to issue a dispute after many further attempts of reaching someone, which to this day I never have had one response to my emails or my voicemails on the subject. At that point, I told them that I wanted to just cancel my cloud subscription because I no longer even trusted that they could set the billing up properly. They assured me they would reverse those charges and correct the billing situation. They proceeded to continue to bill me, and after the very frustrating process of attempting to reach them through email and calls, with NO response, I finally was able to call the sales line again (the only thing they appear to care about), and demand my way to someone that could handle the billing issue. I even had a customer service person state that I would not be billed again for this service again until February 2017. After dozens of attempts to contact them and work through this detail, I finally was able to get confirmation that they had it all taken care of, even had documented emails with this confirmation, so felt as if this should be fine for the next 12 months.
Neatdesk for mac review free#
I already had a Neat Cloud paid subscription, so having had some issues with them in the past on the customer service front, I proactively attempted to reach them and clarify that I wanted to make sure that my current subscription would be modified to account for the free 1 year service I was getting with my new scanner. It started when I purchased the new scanner that came with 1 year of free service to their Neat Cloud (DO NOT SIGN UP FOR THIS).
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